Don’t Take It Personal(ly)

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Doing business here can give you a serious inferiority complex.

Every so often the media reminds us that there’s something called “an ease of doing business” ranking and lets us know where this country falls on the index. Primarily designed for outsiders (also known as investors) who want to set up businesses here and others who need to navigate government departments for whatever reason, the ranking is supposed to give an idea of how easy it is to get through the red tape.

But what about the rest of us who have to live here? I don’t remember being polled, but maybe they didn’t want my opinion because I’d probably have to admit to not feeling the need to get up some mornings to do my daily exercise due to the amount of hoops that have to be jumped through that day. And that’s before I reach the person that I’m actually supposed to talk to.

It can take two calls per day for up to two weeks before you realize that you’ve been trying to reach the wrong person. And when you do get the correct name, you discover that the work required for their substantive post seems to conflict with what they’d rather be doing instead – so normal business hours don’t apply to them.

Waiting for a call back? Might as well go ahead and tackle those difficult calculations that you’ve been putting off. That way you can distract yourself from the fact that three days later you still haven’t received the call. So you can see how a person might come to the conclusion that “it’s my money they don’t want”.

You don’t want to go over somebody’s head, so probably the best thing is to find someone you know who knows somebody who knows somebody else who can move the process along. That’s when you rack your brain and play the game of six degrees of separation. Isn’t the person you’ve been trying to reach a cousin of the godmother of your best friend’s uncle? You’ll find that it’s a connection worth exploring when the usual channels don’t seem to work.

Let’s hope that the person you’re trying to reach is not away on a “business” trip, because then all activity moves from a crawl going nowhere to absolutely dead. Apparently only one person can do that particular job, so the absence leaves only an assistant to move some papers around and take your multiple messages which will be added to the others on the fire stack already waiting.

Nothing personal. Just business.



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