After a particularly frustrating customer service experience last week, my husband remarked that I should probably have been as pleasant as possible to the inept attendant because I might have to deal with her again.
In other words, he hoped I hadn’t burned any bridges.
While I understand his concern, I couldn’t help but feel a little offended. In effect he was asking that I bite my tongue, mash my big toe and smile sweetly while she wasted my time. How about she try being a little better at her job for that time a few months from now when she has to deal with me again?
My mother probably told me, but I’ve lived long enough to realize that it pays to be nice to people because you don’t ever know where you’ll meet them again. I’ve run into people for a second time that I never thought I’d see again – and just like checking my breath and hoping it’s fresh – I quickly search my memory hoping to find that the first encounter was a good one.
But not everyone has the same attitude. Like the good customer service representative who sought to antagonize me further by trying to determine whether the fault was really mine. She was so busy doing that – it didn’t surprise me that the apology completely slipped her mind.
Maybe I’ll get it when she sees me the next time. Because there’s a strong possibility that she’ll see me again.
A former bank teller once told me that there were some people who would give up their rightful place in the line just so that they could be served by her. I don’t know many people who want to prolong the time they have to spend in a queue, but it’s probably because they liked her manner – and she was easy on the eyes.
I think I’ll try that tack the next time I go into this particular establishment. That way others can have the benefit of her superior proficiency and I can conclude my business in reasonable time with someone else.
…That’s the only way that I’ll be able to give my husband the promise to be on my best behavior.