Do Certificates of Appreciation mean anything anymore? Some of them certainly look better than others. You can get the dime a dozen ones from the stationery store, the specially printed logo-embossed ones, or you can make your own from templates found on the internet.
But wherever you get them, their intention is the same – to let someone know that what they’ve done is valued.
Last week my husband went into a government office and the person serving him had one of these appreciation certificates prominently displayed. He started to describe the worker and before he could get too far I already knew who he was talking about.
And I wondered how this particular individual managed to snag this accolade.
I have myself been served by this person and to say that I never figured him to be a model employee would be putting it lightly.
With nary a “good morning” or a “good afternoon”, he grudgingly attends to your needs in a manner that suggests that you are interrupting his day. You also can’t shake the feeling that he’d really rather be somewhere else, and that serving you is not his first priority. In fact, I’d wager a bet that it doesn’t even make his list.
It’s almost as if he’s just holding on for the person who had to take a quick trip to the restroom who unfortunately (for you), never comes back.
I’ve complained before about poor service; about workers who seem intent on driving customers away and others who don’t consider you a customer because, frankly, you have no choice but to come and pay that bill.
I understand the need to keep workers motivated, and that as a customer I can’t possibly know the many issues that cause workers to be satisfied at their jobs – or not – nor should I have to. But I think I should have been able to see that certificate and know why he got it.
As it stands though, I’m left to wonder whether it’s several years old (you know, from back in the day when he was fresh out of school and eager to serve), but it’s now no longer relevant.
Or whether it relates to something he did behind the scenes (because not all of us belong at the front of the house), and his co-workers would tell you that he’s not always like that.
Or whether they all get them for – you know – showing up.
Like I said, I don’t know how much weight they’re carrying these days. But maybe that’s why they say that some things aren’t worth the paper they’re printed on.