You have to be careful what you see in the course of doing your job nowadays – you might get hauled off to court. And I don’t mean for jury duty.
Did you hear about the worker who didn’t think anything about delivering a take-out order to a customer until she received a call from an unknown person inquiring about the transaction? It wasn’t the worker’s boss doing an evaluation. It wasn’t a mystery shopper hired to critique the level of customer service. It was actually the customer’s significant other.
It was obvious that the caller was well aware that the person in question had in fact visited the establishment, but what needed to be verified was whether the customer had come with another. And just to be sure, the inquisitor had ready, a description of her accompanying “cousin”, which the worker innocently confirmed.
These tales of people playing Sherlock Holmes are apparently more common than I thought. I had a similar experience myself which I wrote about in my other blog, and the feeling you get when you realize just what the person on the other end of the line is playing at is like nothing else.
Disbelief is the first emotion, which is replaced by annoyance, supplanted by “what the…” which reverts to “you can’t be serious”.
And then you just get plain “vex”, because you want to know why these people can’t do their own work themselves without involving anybody else. Does the person really expect to call you to give a deposition for the divorce petition? Or will the person request that you come by the house and await the arrival of the unfaithful partner – and then be unveiled as the trump card that the person obviously thinks you are?
My thoughts about behaviour such as this haven’t changed from the last writing. But I’ve since viewed one of those reality shows that dealt with the issue of snooping, and how it’s an essential activity – if you don’t happen to believe everything that your partner is telling you. I’m willing to bet that the caller at the top of this story was already a seasoned detective by the time this call was made.
Apparently, just confirming the suspicion was not enough. The very fact that I can relate this story should tell you that the caller didn’t leave well enough alone. But because I know that these situations will continue to raise their ugly heads, I just have a few words of advice for that worker.
Girl, just stretch your hand for the money, and keep your head down. Or else, when your contract is up for renewal, you make sure to have “risk allowance” included.